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Compliance

Data Deletion Policy & Instructions

Learn how to delete or request deletion of your account and personal data.

1. Overview

In accordance with privacy regulations and app store compliance standards (including Google Play Console requirements), KVGGN Synergy provides clear options for users to request the deletion or anonymization of their account and associated personal data.

2. Methods to Request Data Deletion

Method A: Direct Self-Service Deletion (In-App)

If you have an active account and can log in, you can delete your account instantly:

  1. Log into your dashboard at /public/login.php.
  2. In the sidebar navigation, click on Settings (or go to /pages/settings.php).
  3. Under the Account section, click the Delete Account button.
  4. Confirm by typing your active password and clicking "Yes, permanently delete my account".

Method B: Deletion Request Form (Offline/Contact)

If you cannot access your account, or want to submit an administrative request, email our compliance team:

  • Send an email to info@kvggnstores.in with the subject "Data Deletion Request".
  • Provide your username and the registered email address.
  • Requests are processed and finalized within 48 to 72 business hours.

3. Data Deleted vs. Anonymized

When you delete your account:

  • Permanently Deleted: Password hashes, personal emails, device tokens, and active session states are instantly erased from active servers.
  • Anonymized Data: For audit security and regulatory tracking, physical transaction logs (e.g., historical godown stock allotments, transfers, and ledger changes) are preserved. However, all personal identifiers linking those transactions to you are removed or replaced with an anonymous system tag (Anonymized User).